FREQUENTLY ASKED QUESTIONS

Allergy

The hotel rooms have all got carpet which could be a problem for people with asthma.
For allergy concern for lunch or dinner contact the BistroBelge restaurant or mention it at your reservation: info@bistrobelge.be
For breakfast ask reception at check in: we have a limited offer of gluten-free products which we can add to the breakfast buffet.

Baby Cot - Extra beds
We can offer you a baby cot for free if reserved up front, this is without blankets. Unfortunately Mezzo cannot offer you an extra bed (this is normal size) in your hotel room.
Best Rate Online
We have a policy that guarantees you the best rate online – this only on our own website. In fact we even guarantee this rate is at all times a better one than you’ll find anywhere else or than you’ll get at our reception.
Bed types
A Double room has a double bed with seize 1m60 width and 2m10 length. A Twin Room has two single beds with size 0m90 width and a length of 2m10.
Billing - Invoice
We only charge you for the hotel night with or without breakfast, inside secured parking. All other services are for free, including coffee, tea and waters, WIFI, outside parking.
Breakfast
Breakfast at Mezzo is a buffet breakfast with a variety of breads, fruits, yoghurts,…
It is offered during the week between 6h30 and 9h30, weekends between 7h and 11h
Electric or Hybrid cars
Mezzo has several underground parkings with a wall socket on 16 Ampere. This is enough to fuel you up during the night.
Family rooms
Mezzo has a few rooms with connecting doors to the neigbouring hotel room. Limited in number, we recommend to inform yourself in time for these rooms.
Group reservation

Starting from 10 rooms for the same night, we have a group reservation policy. Mezzo Reception will charge you a deposit. Email us for more information.
With group reservations, the bill is paid jointly. In case of jointly reservation and individual payments, administration fees will be applicable.

Heating and Airco
: Each hotel room has an individually controllable heating and air-conditioning system.
Late Arrival - Check In
Mezzo reception closes at 23h, night reception is only for emergencies. For a late arrival you need your reservation or confirmation number to check in at the kiosk. This number can be a number generated by Mezzo, Booking.com or HRS. In case of doubt, give us a call before 23h.
Laundry service
Mezzo doesn’t offer laundry service, but we could hand you an ironing board and there is a laundry service close in the neighborhood.
Lunch box
We prepare for the customers a package with added supplements (biscuit, water and fruit juice bottle), the customer him or herself chooses which breads he or she wants to add to the lunch box, this from the breakfast: A lunch box costs 15 €.
Parking
Outside parking is for free and subject to availability, inside secured parking costs 10 €/night.
Payment methods
Accepted payment methods are VISA, Euro/Mastercard, Maestro, Bancontact
Pets
Pets are not allowed in the Mezzo building. You could rent an underground parking and they can stay there in your car or in a brought cage.
Restaurant

The restaurant BistroBelge is open on weekdays from 11h30 – 14h and 18h – 23h. On weekends only Saturday evenings. Kitchen closes at 21h30. It is separately owned from Mezzo, so it is not possible to put charges on the hotel room.
If closed, Mezzo reception can recommend you several different neighbouring restaurants.

Room service
This service is not offered, there is a vending machine at the ground floor with soft drinks, beers and some snacks. Coffee and tea you’ll find in the lobby for free. Waters you’ll find for free in your hotel room.
Smoking policy

Mezzo has only got non-smoking hotel rooms. The whole building is smoking free. You can smoke out on the covered terrace at all times.

The fine of smoking in your hotel room is 250 €.

Taxi / Airport Express
We have a few preferred taxi partners which we can recommend. But unfortunately we cannot guarantee their service! For about 90 € they will take you from Mezzo to Brussels Airport
Ventilation
In the Mezzo building there are no opening windows, this because of road traffic noise and air pollution. Each hotel room is daily well ventilated with purified air. In double rooms a guest can determine his own level of ventilation with a control panel. This panel is located besides the bathroom door. In twin rooms there is an automated system of ventilation.