FREQUENTLY ASKED QUESTIONS

Allergy

All hotel rooms are equipped with a carpet. This could potentially be a problem for those who suffer from asthma.

For allergen information regarding your lunch or dinner, contact the restaurant Bistro Belge or mention it at your reservation: Bistro Belge

For your customized breakfast, ask the reception upon check-in.  Mezzo Hotel & Business offers a limited range of gluten-free products for your breakfast.

Baby Cot - Extra beds

We can provide you with a baby cot free of charges; if reserved on time and if available.  No sheets or blankets are provided. 

Unfortunately Mezzo Hotel & Business cannot provide you with an extra bed in your hotel room.

Best Rate Online

The most favorable rate can only be booked online through this website.   Our company policy guarantees that these online rates are at all times the cheapest.

Bed types

A Double Comfort room is equipped with a double bed; dimensions 2.10m on 1.60m.  A Twin Comfort room is equipped with two single beds with dimensions 0.90m on 2.10m.

Billing - Invoice

Mezzo Hotel & Business only charges you for the hotel night with or without breakfast and if requested an inside secured parking.   All other services are for free; including coffee, tea, water, WIFI and outdoor parking.

Breakfast

Breakfast is a buffet style with a variety of rolls and sanwiches, fresh fruit, yoghurts, cheeses and cold meat.
During the week breakfast is served between 6:30 am and 9:30 am.   During the weekends and on holidays between 7:00 am and 11:00 am.

Electric or Hybrid cars

Mezzo Hotel & Business recently had equipped several underground car parks with a 16Amp socket.; enough to fuel up your car during the night.  An inside secured car park costs € 10,00/night/car inclusive consumption of electricity.

Family rooms

Mezzo Hotel & Business has a few rooms with a connecting door to the neigboring hotel room.  Since these rooms are limited in number, we recommend you to inform yourself, in time, about the avalability for these rooms.

Group reservation

From +10 rooms for the same night,  a policy of group reservation applies.  An advanced payment is always required.  A group reservation is paid jointly by 1 invoice.  In case of individual payments, administration costs are charged.  E-mail us for more info.

Heating and Airco

Each hotel room has an individually controllable heating system and air-conditioning system.

Late Arrival - Check In

The reception closes at 11:00pm.  The night reception is only reachable for emergencies.  For a late arrival you need your reservation or confirmation number to check in @ kiosk.  This number can be generated through Mezzo, Booking.com or HRS. In case of doubt, please contact the reception before 11:00pm.

Laundry service

Mezzo Hotel & Business doesn’t offer laundry service.  An iron and an ironing board is available on request.  In the neighborhood there is a self-service laundry.

Lunch box

Is compiled by the guest himself based on the breakfast buffet.  Preferably to be requested in advance @ the reception or at your reservation. 

A lunch package costs € 15,00/person/day.

Parking

Outside parking is always for free and sufficiently available.  The inside secured parking costs € 10,00/night/car. 

E-parkling facilities are available in the inside secured parking at the same rate: € 10,00/night/car.

Payment methods

Accepted payment methods are VISA, Euro/Mastercard, Maestro, American Express

Pets

Pets are not allowed in the Mezzo- building.  You could rent an inside parking where you can let stay your pet dry and quiet in the  car or in a brought cage.

Restaurant

The restaurant Bistro Belge is operated seperately from Mezzo Hotel & Business; therefor it is not possible to charge the costs on the hotel bill. On weekdays open from 11:30 am – 2:00 pm and 6:00 pm – 11:00 pm.  . During the weekends only on Saturday evening.   Kitchen always closes at 9:30 pm. Closed on Sundays and public holidays.

Room service

This service is not offered.  There is a vending machine at the ground floor with soft drinks, beers and some snacks.

Coffee and tea is offered for free @ lobby.  Water is available in your room as well as @ lobby.

Smoking policy

The entire buidling is smoking free and Mezzo Hotel & Business only offers non-smoking rooms.

The fine of smoking in the building is € 250,00.

Taxi / Airport Express

We have a few preferred taxi partners which we can recommend.  But unfortunately we cannot guarantee their service!  For about €90,00 they will take you from Mezzo Hotel & Business to Brussels Airport.

Ventilation

There are no opening windows in the Mezzo-building; because of traffic noise and air pollution.  Daily each room is well ventilated with purified air.  In a double comfort room you may determine the level of ventilation yourself by a control panel; placed next to the bathroom door.   In a twin comfort room an automatic ventilation system is active.