FREQUENTLY ASKED QUESTIONS
For allergen information regarding your lunch or dinner, contact the restaurant Bistro Belge or mention it at your reservation: Bistro Belge
For your customized breakfast, ask the reception upon check-in. Mezzo Hotel & Business offers a limited range of gluten-free products for your breakfast.
Baby Cot - Extra beds
Unfortunately Mezzo Hotel & Business cannot provide you with an extra bed in your hotel room.
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Bike & bike rental
Mezzo does not offer bike rentals. However we can recommend you the nearby Velotril service at Beringen.
This rental company is located on Be Mine: 15 min by bikes – 7 min by car. Velotril offers a load of different kind of e-bikes
Billing - Invoice
During the week breakfast is served between 6:30 am and 9:30 am. During the weekends and on holidays between 7:00 am and 11:00 am.
In our atrium you can find a copy corner where guests can copy their documents without extra charges. Copy in black/white and in colour, in A4 and in A3 format.
Corona & COVID-19 - update November
Wearing face masks is mandatory in the public areas of the hotel. Nevertheless, we ask you to keep sufficient social distance (1m50) from other hotel guests and from our staff.
Disinfection gels are provided at all areas most frequented by guests, please use them frequently.
The breakfast buffet is composed by our staff, on your request, on a tray. You may not take anything from this buffet yourself to exclude the risk of contamination. After this you will take your breakfast tray to your room and consume it there.
We need your contact details (mobile number / email address) in case an infection should have occurred. This data is not stored longer than necessary, see also our GDPR guidelines.
Restaurants are closed all over Belgium. However there are take-away possibilities. Ask our receptionists for more information.
You are able to check-in from 03:00 pm onwards. When you arrive earlier check-in is possible upon availability. Ask our receptionist or contact us through email for more information.
Electric or Hybrid cars
Heating and Airco
Late Arrival - Check In
The reception closes at 10:00pm. The night reception is only reachable for emergencies. For a late arrival you need your reservation or confirmation number to check in @ kiosk. This number can be generated through Mezzo, Booking.com or HRS. In case of doubt, please contact the reception before 10:00pm.
You are able to check-out untill 12:00 pm. When you want to check-out later, ask our receptionist or contact us through email for more information.
In our atrium there are lockers present for you to store your luggage when you are not able to access the room yet/anymore. The lockers can be provided with a lock.
Lost & Found
A lunch package costs € 15,00/person/day.
E-parkling facilities are available in the inside secured parking at the same rate: € 10,00/night/car.
This service is not offered. There is a vending machine at the ground floor with soft drinks, beers and some snacks.
Coffee and tea is offered for free @ lobby. Water is available in your room as well as @ lobby.
A safe is provided in every DOUBLE-room. By using a password that you yourself created all your small belongings will be stored safe during your stay.
The fine of smoking in the building is € 250,00.
Taxi / Airport Express
We have a few preferred taxi partners which we can recommend. But unfortunately we cannot guarantee their service! For about €90,00 they will take you from Mezzo Hotel & Business to Brussels Airport.